Privacy Policy

1. Introduction

At Nineteen95, we are committed to protecting your privacy and safeguarding any personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or use our services. By accessing our site or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, contact number, and shipping address.
  • Payment Information: Credit/debit card details or payment account information (processed securely through third-party payment processors).
  • Order Details: Purchase history, preferences, and feedback on products or services.
  • Website Usage Information: Data collected through cookies, such as IP addresses, browser type, and usage patterns to help improve our website performance and enhance user experience.

3. How We Use Your Information

The personal information we collect is used for the following purposes:

  • To process and complete your orders, including delivery and payment.
  • To communicate with you regarding your orders, appointments, and inquiries.
  • To provide updates, promotions, and marketing communications, if you have opted in.
  • To improve our website, services, and customer experience through analytics and feedback.
  • To comply with legal obligations and protect against fraudulent transactions.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Improve the functionality and performance of our site.
  • Track visitor behaviour to personalise your experience.
  • Gather analytics on website traffic and browsing behaviour.

You can choose to disable cookies in your browser settings; however, some features of our website may not function properly without them.

5. How We Protect Your Information

We take the security of your personal information seriously and implement industry-standard measures to protect it. These include:

  • Secure data encryption for payment transactions.
  • Access controls to prevent unauthorised access to your data.
  • Regular reviews of our security practices to ensure compliance with best standards.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following instances:

  • Service Providers: With trusted third-party partners, such as payment processors, delivery services, and marketing platforms, to fulfil your order or provide additional services.
  • Legal Compliance: If required by law, regulation, or legal process, we may disclose personal information to authorities.

7. International Shipping and Data Transfers

If you are an international customer, your personal data may be transferred and stored outside of Singapore. In such cases, we will ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.

8. Your Rights

You have the right to:

  • Access and request a copy of the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Opt out of marketing communications at any time by using the "unsubscribe" link in our emails.
  • Request that your data be deleted or restricted under certain circumstances.

To exercise any of these rights, please contact us at [Your Email Address].

9. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymise it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and your continued use of our website or services constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us @ support@nineteen95.store or send us an enquiry using our contact us page.